Contact us on
Jhb Airport: +27 11 049 8723/4/5
PMB Airport: +27 33 346 4178/9
Email: customercare@flygoair.co.za


Privacy Policy


Fly Go-Air (Pty) Ltd is a business in the Airline industry, and markets passenger transportation tickets.

Delivery policy

Subject to availability and receipt of payment, requests will be processed immediately and delivery confirmed by way of a booking reference number (e-ticket).

Customer privacy policy

Fly Go-Air shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 

Payment options accepted

Payment may be made via Visa or MasterCard credit cards or by bank transfer into the Fly Go-Air bank account, the details of which will be provided on request.

Credit card acquiring and security

Credit card transactions will be acquired for Fly Go-Air via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by Fly Go-Air separately from card details which are entered by the client on PayGate's secure site. For more detail on PayGate refer to www.paygate.co.za 

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

During the booking process we require certain information to enable us to confirm your seat, process payment and e-mail you the confirmation. This information is always passed through our secure portal using the secure socket layer technology (SSL).

Disclosure

No Selling

Fly Go-Air will not sell, share, or distribute personal information. No personal information may be disclosed to anyone except as provided in this privacy policy.

Marketing purposes

Fly Go-Air may disclose aggregate statistics (information about the customer population in general terms) about the data to advertisers or business partners for marketing purposes.

Third party suppliers or agents

Fly Go-Air may need to provide data to a third party supplier to supply or provide specific goods or services to a customer (such as but not limited to car rental, hotel accommodation or travel insurance). Each third party supplier is required to only disclose or use the data to supply or provide the specific goods or services requested.

Law enforcement

Fly Go-Air may disclose data if required, by subpoena or other judicial or administrative order by law; to protect the safety of any individual or the general public; to prevent violation of the agreement, or the rights of Fly Go-Air or any third party. An IP address may be disclosed to a third party, if the law or a legal process requires it; to protect the rights or property of Fly Go-Air, a customer or the general public.

Affiliates

Fly Go-Air may share data with an affiliate, in which case Fly Go-Air will seek to require the affiliates to honor this privacy policy.

Abuse

Fly Go-Air may disclose data to designated third parties to resolve or investigate abuse complaints. Fly Go-Air may release data to assist in attempting to block an abusive customer or complain to its Internet Service Provider of an abusive customer.

Security of Data

Fly Go-Air uses most advanced security measures to protect the data under its controls. All data is safe, secure, and available only to the customer and those to whom the customer has granted permissions. In addition, the web site is hosted in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders.

Username and Password

Certain functionality on Fly Go-Air's website may require a username and password to access. It is the responsibility of each customer to maintain the confidentiality and security of their password.

Intercept and Monitor

Fly Go-Air may intercept, monitor, block, filter, read, delete, and disclose any communication over its information system.

Limitation

Fly Go-Air is not responsible for, gives no warranties, nor makes any representations in respect of the privacy policies or practices of linked or any third party web sites.